Any lock, anytime. Emergency locksmith in Manchester and the surrounding areas. J Mills Locksmiths was formed over 20 years ago and we have continuously strived to improve our customer service performance since our inception.
Customer satisfaction is at the forefront of our business and that philosophy, augmented with our aspiration to be the best locksmith in Manchester offering competitive rates, will ensure that we remain in business for another 20 years.
Although it is an extremely competitive industry and market, we will continue to invest in our resources, products and general services, so that customer satisfaction remains our primary business objective.
For this we make the following commitments:
24 Hours a Day, 7 Days a week, 365 Days a Year Availability
Even during the holiday and festive seasons, we will ensure that our dedicated locksmiths are available 24 Hours a Day, 7 Days a week, 365 Days a Year, so that any remedial repair work can b executed as expeditiously as possible in an emergency situation such as a burglary, break-in, etc.
The nature of our business is that we operate (and will continue to do so) in a fluctuating industry with continuously inflating equipment and material costs. However, we can assure you that we will always remain honest, reasonable and competitive in the prices that we offer. If you have a quote from another locksmith, we will at least match that quote.
Quality and Customer Satisfaction
Workmanship quality and customer satisfaction are inter-linked and, together with the safety and welfare our employees, are our number 1 priority. Without our customers, we would not be operating today, so ensuring that the quality of our work is to the highest standards will also ensure that our customers are fully satisfied. Customer satisfaction will continue to enhance our business and company reputation, and we will continue to invest in the recruitment and training of our staff, with a particular focus on employing local, young people from Manchester, offering them both a progressive and rewarding career.
Although the name of our company would suggest that we are a conventional locksmith, our aspirational goal and business plan our business and services to expand, means that we offer much more services than your conventional locksmith.
As a company, we endeavour to ensure that the services that we provide, and quality of our workmanship, are engrained within our staff. This applies, irrespective of whether it is an initial enquiry from a prospective customer, providing a quotation or executing significant scope of work. First impressions are just as important as our workmanship, so our staff training ensures that quality and service delivery are at the forefront of what we offer. Most importantly, it is why we have so much repeat business.
As part of our customer satisfaction and quality assurance process, we elicit, from our customers, feedback on aspects of our work that they are they both satisfied and dissatisfied, with a particular emphasis on the latter to ensure that lessons are learnt and actions defined to ensure that improvements are made.
We are a very approachable company and are always willing to help, therefore, if you have a simple enquiry, or require further information on our the services that we offer, a quotation, etc., then please contact us via either of the following means: telephone 07940900617.