Recently we were contacted to board up a large shop front in Manchester city centre following a disturbance at 3am Saturday morning. Carrying out the works proved troublesome due to revellers coming and going from the nightclub next door.
We secured the premises and took the size and dimensions of the affected glazing area and returned the following day to remove the boards and replace the damaged windows.
The next call was unfortunately a much more upsetting experience. We took a call from a young lady in Stockport who had been broken into during the night, having spent the night at a friends she returned to find a broken window and several items missing from her house, a set of keys had also been taken along with her car from the drive.
We took measurement for a replacement double glazed unit and boarded up the window. Because a set of keys had been taken we also changed the locks, a British standard 5 lever sash lock in the back door and a Euro cylinder in the front door.
The lady was understandably in a distressed state and asked us to fit an alarm system, not wanting to take advantage of such an impulse purchase from a distressed customer I suggested fitting an alarm in 2 days time when we returned to replace the double glazed unit, giving her time to change her mind. Because she lived alone she decided that she wanted the piece of mind that the house was alarmed. We returned two days later and installed a wireless alarm for less than £.
Dealing with distress and upset following break ins is unfortunately part of our job, but its a good feeling that we can provide reassurance to our customers that their homes are secure upon our departure.